Welcome to the most anticipated event of the year, where the worlds of technology and customer experience converge - the Conversational AI & Customer Experience Summit! Set against the vibrant backdrop of Jakarta, Indonesia, our event promises to be a dynamic and enlightening gathering for professionals, innovators, and thought leaders from across the globe.

In an era where customer expectations are evolving rapidly, and businesses strive to stay ahead of the curve, conversational AI has emerged as a transformative force. Our summit is designed to explore the incredible potential of this technology in reshaping the customer experience landscape.

Join us as we embark on a journey into the future of customer engagement, where artificial intelligence and natural language processing are unlocking new dimensions of customer interaction. Discover the latest trends, breakthroughs, and best practices that are driving the evolution of customer service, sales, and marketing.

Over the course of our event, you'll have the opportunity to engage with leading experts, gain valuable insights, and network with peers who are at the forefront of this exciting revolution. Whether you're a seasoned industry veteran or just starting to explore the world of conversational AI, this summit offers something for everyone.

Save the date, and get ready to join us in Jakarta for an event that promises to be both informative and inspiring. Welcome to the Conversational AI & Customer Experience Summit!

ACM CUI 2024 will be held in Luxembourg City, Luxembourg, from 8th–10th July 2024.

The central theme of this year's conference is "Trustworthy Conversational Agents". It focuses on the crucial role that conversational agents (CAs) play in building trust between humans and machines. As CAs become increasingly prevalent, especially with the developments around large language models together with the aftermath of COVID-19 misinformation, ensuring that they are trustworthy, reliable, and ethical in our daily lives is essential.

CUI 2024 aims to inspire and promote innovative research and development in the area of trustworthy conversational agents, facilitating the creation of conversational agents that are more human-like, intelligent, and trustworthy. The conference further looks to bring together researchers, practitioners and industry experts to share their knowledge, ideas and experiences in designing, developing, and evaluating trustworthy conversational agents.

Relevant topics

Topics relevant to the conference include, but are not limited to:

• Natural language processing and understanding for CAs

• Designing conversational agents with ethical and privacy considerations

• Context-aware dialogue management for CAs

• Multimodal interaction design and user experience for CAs

• Personalization and user modelling for CAs

• Conversational agent evaluation metrics and methodologies

• Innovative use cases and applications of trustworthy CAs

• Human-AI collaboration and co-creation for CAs

• We welcome any contributions to conversational interfaces, looking at the more difficult issues of equity, trustworthiness, and harm. These topics are timely as it is clear that the issues of trustworthy conversational agents are not diminishing post-COVID and with the widely available large language models.

The world’s most loved Conversational AI Conference is back!

We’re putting on 3 whole days of advanced level practitioner-focussed content from the leading experts in our industry while providing plenty of opportunities to build your network.

We’ve got an incredible new venue, AN EXTRA DAY, A WHOLE second stage DEDICATED TO developers and a brand new AWARDS CEREMONY celebrating the best of the Conversational AI community.

YOU WON’T WANT TO MISS IT!

Elevate Your CX Strategy at the World's #1 Customer Contact Event Series

Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.

Over 25 Years of Connecting CX Industry Leaders

Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives.

The CCW Expo is Your Gateway to Customer Contact Innovation

Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience. Don't wait! Register now and prepare to be inspired by the unparalleled opportunities at the world's largest customer contact expo.

The Enterprise Generative AI Summit West (May 21-22, 2024, Silicon Valley, CA) is the premier conference on the West Coast for AI practitioners, data scientists and business leaders looking to adopt Generative AI capabilities within organizations. The conference is split into two tracks: data science and business-level decision-making, to take advantage of technical and senior management expertise.

Enterprise Generative AI Summit West brings together enterprise-level industry leaders with AI/ML practitioners in a unique and meaningful forum of ideas with multi-industry experience. Our network is uniquely positioned to inform on use cases, curate ideas for Generative AI techniques and plan for the infrastructural demands of these advanced systems.

With individuals predominantly in finance, medical research/drug discovery, pharmaceuticals, manufacturing, retail/consumer, transport, and communications, we have a wide range of AI experts to connect, network and learn from.’

We have a dedicated track for the most pressing data science issues – discussing AI infrastructure across departments – from managing complex data operations to technical deep dives into reducing token amounts to create efficiency gains. Furthermore, learn from AI model builders how they create robust systems for data compliance, manage model garden offerings and differentiate between proprietary/private and public data sources while considering weights and biases.

Learn about Generative AI use case product offerings and get a handle on total cost of ownership considerations. Our headline sessions focus on understanding the core business needs and use cases for on-premise and cloud infrastructure, Generative AI return-on-investment (ROI) and presenting use cases for Generative AI cross-department pollination of systems and capabilities. Automating current practices, implementing LLMs, benchmarking AI product progression, and advancing customer service optimizations. Along with discovering possibilities for the next wave of Generative AI applications and the need for greater system interfacing.

Join us and global executives as we return for our 6th World Chatbots and Voice Summit in Berlin, Germany, on May 16th and 17th. This edition will focus on a dynamic landscape that's shaping the future of digital interactions, NLP capabilities, Voice User Interfaces, conversational design, Large Language Models, AI regulations, security considerations, advanced data analytics, and quality assurance to ensure seamless and reliable AI-driven conversations.

The summit will bring together Chatbot Developers, AI and NLP Experts, Customer Experience Managers, Digital Marketers, Product Owners, Data Scientists, Business Executives, Entrepreneurs, and other industry experts to discuss solutions to achieve a high-performing agile chatbot and voice ecosystem. Leading professionals from global brands will be in attendance to share their practical case studies on the latest trends in Conversational AI.

This is an invaluable 2-day opportunity to network with industry leaders and discuss all of the latest AI technologies improving customer experience and create solutions to drive your business forward.

The European event for generative AI and conversational AI professionals

Get 50% off on your regular ticket with the discount code “Botrepreneurs-Barca”!

Join us in Barcelona for the ultimate gathering of AI professionals, researchers, business leaders, and innovators from around the globe. Two days of inspiration, innovation and networking, brought to you by The CDI Foundation and its partners. Position your brand as leading in AI excellence by investing in one of our sponsor packages.

Why Beyond Boundaries?

After four transformative years of uniting Conversational AI professionals worldwide through virtual events, we are thrilled to announce our first in-person gathering.

We want to take conversational AI to new heights, forge connections beyond our screens, celebrate our community, and break down the barriers between people, organizations, and technologies.

Join us to connect face-to-face with peers, learn from industry leaders, and learn about the latest research on conversational AI.

We’re building a community, not just running a conference.

Get 50% off on your regular ticket with the discount code “Botrepreneurs-Barca”!

Use the coupon code “botrepreneurs” for a nice discount!

Learn

Participate in world-class certified Generative & Conversational AI MasterClasses & Workshops. Participate in roundtables and attend inspiring keynotes and panels. Gain practical skills, knowledge, and insights from top industry experts and peers.

Network

Connect with like-minded professionals excited about the latest, build relationships and partnerships, schedule 1:1 meetings with potential clients or partners, and expand your professional network!

Grow

Position yourself as a thought leader in the Generative & Conversational AI community. Create long lasting relationships and leverage the event to advance your career and develop new partnerships.

Use the coupon code “botrepreneurs” for a nice discount!

Get 20% discount with the code “BeersAndBots”!

The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design.

The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market like Generative AI, LLMs, ChatGPT and more.

We believe Conversational AI has the potential to transform millions of lives in Europe, and our goal is to contribute to the creation of a better ecosystem. This is achieved through organizing a series of international conferences in Europe, Africa, and IBEROAMERICA, bringing together leading professionals and organizations that design, build, and market Conversational AI-based technologies.

2 Days. 3 Regions. 1 Event.

For the past 3 years the event has served as a remarkable knowledge-sharing and networking platform for leading Minds in Conversational AI.

Get 20% discount with the code “BeersAndBots”!

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

Attention Conversational AI and Chatbot Enthusiasts! We're excited to announce that early bird ticket sales for the Chatbot Summit London are now open!

This is your chance to secure your spot at the best guaranteed rate and join us for the main Chatbot Summit of the year at the ExCeL ICC Auditorium - UK's Largest Flexible Auditorium. With 2k+ attendees, 50+ exhibitors featuring premier league partners and startups, packed State of the Bots opening ceremony, keynote speeches, 1:1 meetings, and MasterClass Day for Pro attendees, this is an event you won't want to miss.

This year's main theme is related to the latest developments in Large Language GPT models, including ChatGPT, following the recent breakthroughs in the field. Get ready to learn from industry experts about the potential of this cutting-edge technology and how it's changing the chatbot landscape.
But the fun doesn't stop there - we also have a reception event and Bots Till Dawn After Party to keep the conversation and networking going. And to top it all off, we'll be announcing the winner of our startup competition at the closing ceremony.

We're also proud to announce that we've selected London and the city's largest venue, ExCeL, to host our much-anticipated 2023 conference. This move provides us with an exciting opportunity to further our mission to accelerate Conversational AI by bringing together the best and brightest in the field and providing a platform for collaboration and growth.

London's burgeoning AI sector, which boasts some 1,300 companies, more than Paris and Berlin combined, was a major factor in our decision to select this location. London was also voted the ‘world’s most AI-driven city’ – ahead of New York and Singapore – in a recent study by the Business Name Generator.

This year’s event will be its seventh with previous summits combined attracting around 10,000 attendees from over 75 countries and more than 200 exhibitors.

Don't wait - early bird ticket sales are available for a limited time only! Register now and secure your spot at the Chatbot Summit London. We can't wait to see you there!