As the European flagship of the largest global customer contact event series, Customer Contact Week Europe Summit 2024 brought together over 450 progressive contact centre, CX, and digital service leaders from across the continent. With more than 150 expert speakers, this prestigious event delivered unparalleled insights and innovation, reinforcing its position as the premier gathering for customer experience professionals in Europe.

From the hands-on Disrupt-a-Thon, where attendees crafted bold, creative solutions to real-world challenges, to deep-dive sessions led by industry thought leaders, the 2024 summit provided the community support, knowledge, strategies, tools, and technology to help European customer management leaders realise their transformation plans and potential.

Once again, the CCW Europe Summit proved to be an essential experience for those committed to revolutionising CX and digital service delivery. Join us in 2025 to continue building on this momentum, connect with industry leaders, explore cutting-edge strategies, and ensure you remain at the forefront of customer experience innovation.

Engage, Interact and Learn!

Join the CCW Europe Summit for an immersive 3 days featuring carefully tailored sessions including:

• Thought-Leading Presentations

• Interactive Workshops

• Demo-Drives demonstrating tech from the eyes of your agents

• Learn from your peers with interactive discussion groups

• Mingle and learn more with formal and informal networking

• Grasp the latest technologies and solutions with key solution providers

Why the CCW Europe Summit?

Join the European flagship of the largest Global Customer Contact Event Series! With the industry's top and most cutting edge solution providers, combined with the industry's most innovative thought leaders - there is no better place than CCW Europe to ensure you're delivering outstanding CX in this fast-paced era. With over 150+ European customer management experts, 450+ industry attendees and 3 days of unparalleled insights - we're thrilled to be back in Amsterdam for the 5th flagship summit!