Uniting the UK’s Most Innovative and Forward-thinking Customer Management Professionals

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves further into the fabric of society, its potential to enhance customer interactions is aligning with a market that is both cautiously optimistic and increasingly expectant. But the path to truly transformative customer engagement involves tackling complex challenges: from maintaining trust through robust data security to navigating talent shortages in service and customer-facing roles.

Returning in May, the Summit brings together thought leaders and pioneers in customer management with new content empowering organisations to elevate experiences across the entire consumer journey. CCW UK will provide attendees with insights to break down organisational silos, align cross-functional goals, and integrate human-centric and AI-driven strategies seamlessly.