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5th Annual MENA Conversational AI & Contact Center Automation Summit 2025


Event Overview

In its 5th annual edition, the CONVERSATIONAL – AI & CONTACT CENTER AUTOMATION SUMMIT will be the ideal gathering for industry executives and innovators in the fields of conversational AI, chatbots, virtual assistants, contact center automation, voice technology, and conversation design.

The summit will showcase latest developments in Conversational AI within the MENA region while addressing the latest trends in Conversational AI-driven automation, providing excellent customer service, leveraging advanced machine learning and deep learning capabilities, and exploring how these innovations can transform businesses.

Discover the best strategies, tools & methods for leveraging the potential of AI in the enterprise ecosystem by learning from real-life case studies, business insights, & lessons learned from the industry’s leaders.

The summit takes place in February 2025 aiming to gather over 250+ Heads of CX, Contact Centers, Digital Transformation, Strategy & Operations that represent the key upcoming and ongoing projects along the Artificial Intelligence adoption growth in the region.

Why Should you Attend?

Get Involved for These Compelling Reasons

This Summit will focus on the emerging trends in Conversational AI-driven automation, to deliver advanced Customer service, to leverage advanced ML & DL capabilities and discover how these innovations can transform businesses. Delegates will learn from real-life case studies, business insights and lessons learned from leaders to discover the best strategies, tools & methods for tapping into the potential of AI in the enterprise.

If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today.

Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe

Network with Industry Peers in a solution-oriented environment

Discuss Significant Partnerships and Collaborations with Industry leaders

Deep Dive into Insights derived from real-time case studies

Topics Discussed

  1. The Intelligent Contact Center

  2. Building a Conversational AI-collaborative future workforce

  3. Going beyond chatbots with intelligent customer and employee experiences

  4. Chatbot Technology: Past, Present, and Future

  5. Conversational Experiences: Notable Projects & Initiatives

  6. How can enterprises unlock ROI & Measure Success on Chatbot adoption?

  7. How Conversational AI enables enhanced call centers and customer service ?

  8. The AI-Powered Telco: Using Automation to Transform Telco Operations

  9. Conversational Bot for Critical Functions

  10. Innovation in Contact Center Technology & Voice Automation

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Chief AI Officer Summit UK

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March 4

Customer Contact Week CCW UK Executive Exchange London