BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE MINDS IN CUSTOMER MANAGEMENT UNDER ONE ROOF

The future of customer engagement is here! In October 2024, the Customer Contact Week Europe Summit returns. #CCWEurope is not just an event, it’s orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategise and benchmark on the journey to customer excellence.

In a rapidly evolving customer care landscape, the Summit cultivates an environment where your challenges aren’t just heard, they’re valued. Our speaker faculty of 100+ industry experts will showcase case studies and unveil solutions in areas including AI, customer loyalty and retention, seamless service, proactive and personalised CX, unified customer data and much more.

Join Europe’s customer management disruptors and pioneers as we shape the future of the industry.

The Disrupt-a-Thon

Tackle some of the industry’s most pressing CX challenges. Through design thinking and teamwork, engage in deep dive collaborative exercises, to discover innovative new approaches.

The Start-Up Forum

Cut through the unique customer challenges of a scaling business and see what the contact centre of the future could look like in the expo hall.

The Awards Ceremony

Celebrate excellence with us at the A’DAM Tower, as we award the best and brightest from the Disrupt-a-Thon in a night of celebration and networking with industry leaders and influencers.

The ‘What Went Wrong?’ Stream

Join us for some candid conversations to empower you with the knowledge of the considerations, pitfalls and roadblocks to consider on your journey – and how to overcome them